PMDF System Manager's Guide

Chapter 31
31	Monitoring
31.1	Logging
31.1.1	Managing the Log Files
31.1.2	Log Entry Format
31.1.3	log_condense Utility
31.1.4	Examples of Message Logging
31.2	Web-based QM Utility
31.2.1	Accessing the Web-based QM Utility
31.2.2	Examples of the Web-based QM Utility's Web Page Displays
31.3	Message Circuit Checking
31.3.1	Configuring the Message Circuit Check Facility
31.3.1.1	The Circuit Check Configuration File
31.3.1.1.1	Available Circuit Check Parameters
31.3.2	Controlling the Circuit Check Facility
31.3.3	Interpreting the Circuit Check Counters
31.3.4	Loopback Addresses for Circuit Checking
31.4	Channel Statistics Counters
31.4.1	Purpose and Use of Counters
31.4.1.1	Example of Counters Interpretation
31.4.2	Implementation on OpenVMS
31.4.3	Implementation on UNIX and NT
31.5	HP Commander scanning module (OpenVMS and Tru64 UNIX only)
31.5.1	Required Software
31.5.2	Configuration
31.5.3	Operation
31.6	SNMP Support on OpenVMS
31.6.1	Operation
31.6.2	MIB Variables Served
31.6.3	Configuring the TCPware Subagent
31.7	Web-based Counter Monitoring
31.7.1	Using the Sample Monitoring Configuration
31.7.2	The Monitoring Option File
31.7.3	Monitoring Customization
31.7.3.1	Processing HTTP Requests
31.7.3.2	Generating HTTP Responses
31.7.3.3	Monitoring Commands
31.7.3.3.1	Channel Counters: command=show_counters
31.7.3.3.2	.HELD messages: command=show_held
31.7.3.3.3	General Information: command=show_pmdf
31.7.3.3.4	Processing Queues: command=show_queue
31.7.3.3.5	HTML SUBMIT Buttons: noop=label
31.7.3.4	An HTTP GET Example
Chapter 32
32	Performance Tuning
32.1	Basics
32.2	CPU and Resources
32.3	Disks and Files
32.4	Planning for Network Speed and Latency
32.5	Differential Handling of Large or Low Priority Messages
Chapter 33
33	Maintenance and Troubleshooting on OpenVMS
33.1	Background on PMDF Operation
33.2	Standard Maintenance Procedures
33.2.1	Check the PMDF Configuration
33.2.2	Check Message Queue Directories
33.2.3	Check the Ownership of Critical Files
33.2.4	Check that the PMDF Dispatcher and Servers Are Present
33.2.5	Check that processing Jobs Start
33.2.6	Check Processing Log and Debug Log Files
33.2.7	Running a Channel Program Manually
33.2.8	Checking that Periodic Jobs Are Present
33.3	General Error Messages
33.3.1	Errors in mm_init, such as "No room in ..." Errors
33.3.2	Compiled Configuration Version Mismatch
33.3.3	File Open or Create Errors
33.3.4	Illegal Host/domain Errors
33.3.5	Errors in SMTP Channels: os_smtp_* Errors
33.3.6	Error Activating Transport IN
33.3.7	No License Error
33.3.8	Error in qu_init: Usage Level Requires PMDF-MTA Service
33.3.9	Line too Long Error on MAIL-11 Channels
33.4	Common Problems and Solutions
33.4.1	Changes to Configuration Files or PMDF Databases Do Not Take Effect
33.4.2	PMDF Sends Outgoing Mail, but Does Not Receive Incoming Mail
33.4.3	POP and IMAP Clients Time Out
33.4.4	Time Outs on Incoming SMTP Connections
33.4.5	Outgoing TCP/IP Messages Sit in Queue
33.4.6	PMDF Messages are not Delivered
33.4.6.1	Checking Version Limits and Numbers
33.4.7	Message Queues Contain .HELD Files
33.4.7.1	Diagnosing .HELD Files
33.4.7.2	Cleaning Up .HELD Files
33.4.8	Messages are Looping
33.4.9	Received Message is Encoded
33.4.10	From: Address Missing in Notifications from PMDF
33.4.11	$MF$, $MB$, or other $M... Files
33.4.12	@DIS Mailing List Expands into the Message Header
33.4.13	Some Addresses Missing from Headers of Messages Sent from VMS MAIL
33.4.14	From: Addresses Contain SMTP%, EDU%, or Other Prefixes
33.4.15	VMS MAIL Exits or Hangs
33.5	Contacting Process Software Technical Support