PMDF System Manager's Guide

Chapter 34
34	Maintenance and Troubleshooting on UNIX
34.1	Background on PMDF Operation
34.2	Standard Maintenance Procedures
34.2.1	Check the PMDF Configuration
34.2.2	Check Message Queue Directories
34.2.3	Check the Ownership of Critical Files
34.2.4	Checking that the Job Controller and Dispatcher are Present
34.2.5	Check Processing Log Files
34.2.6	Running a Channel Program Manually
34.3	General Error Messages
34.3.1	Errors in mm_init, such as "No room in ..." Errors
34.3.2	Compiled Configuration Version Mismatch
34.3.3	Swap Space Errors
34.3.4	File Open or Create Errors
34.3.5	Illegal Host/domain Errors
34.3.6	Errors in SMTP Channels: os_smtp_* Errors
34.3.7	Error in qu_init: Usage Level Requires PMDF-MTA Service
34.4	Common Problems and Solutions
34.4.1	Changes to Configuration Files or PMDF Databases Do Not Take Effect
34.4.2	PMDF Sends Outgoing Mail, but Does Not Receive Incoming Mail
34.4.3	POP and IMAP Clients Time Out
34.4.4	Time Outs on Incoming SMTP Connections
34.4.5	Outgoing TCP/IP Messages Sit in Queue
34.4.6	PMDF Messages are Not Delivered
34.4.7	Message Queues Contain .HELD Files
34.4.7.1	Diagnosing .HELD Files
34.4.7.2	Cleaning Up .HELD Files
34.4.8	Messages are Looping
34.4.9	Received Message is Encoded
34.4.10	From: Address Missing in Notifications from PMDF
34.5	Contacting Process Software Technical Support
Part 4
Part 4	Part 4
Glossary
Glossary	Glossary
Index
Index
Examples
2-1	Rewrite Rules for SC.CS.EXAMPLE.COM
2-2	A Simple Configuration File
2-3	Routing Messages to a Central Machine
2-4	Sample Configuration File
2-5	Configuring a Gateway for a DECnet Network
3-1	A Minimal Alias File, aliases. , on OpenVMS
3-2	A Minimal Alias File, aliases , on UNIX
3-3	A Minimal Alias File, aliases , on NT
3-4	ALL-IN-1 Distribution List File d1:[lists]cats.dis
3-5	Text File a1$example$com.txt Used to Create ALL-IN-1 List Expansion Database
3-6	Sample LDAP Filter File
3-7	A Complex FORWARD and REVERSE Mapping Example
3-8	Using a FORWARD Mapping Table to Forward Messages
3-9	Alias Database Source File
3-10	Reverse Database Source File
3-11	REVERSE Mapping Table
4-1	Sample Mailing List File staff.dis
4-2	Sample OpenVMS aliases File Defining a Mailing List
4-3	Sample UNIX aliases File Defining a Mailing List 4
4-4	Sample NT aliases File Defining a Mailing List
5-1	Mapping File Example
6-1	Converting DEC-MCS to and from ISO-8859-1
6-2	Converting DEC-Kanji to and from ISO-2022-JP
9-1	Example Process Symbiont Queue Configuration Dialogue on a Node ALPHA1
12-1	Sample HTTP Service Definition for OpenVMS
12-2	Sample HTTP Service Definition for UNIX
12-3	Sample HTTP Service Definition for NT
12-4	Sample http.cnf File
13-1	Sample dispatcher_mailbox_servers.cnf File on OpenVMS for Legacy Mailbox Servers---Dispatcher Definitions for POP and IMAP Servers
13-2	Sample dispatcher_mailbox_servers.cnf File on OpenVMS for PMDF MessageStore Mailbox Servers---Dispatcher Definitions for POP and IMAP Servers
13-3	Sample dispatcher_mailbox_servers.cnf File on UNIX for Legacy Mailbox Servers---Dispatcher Definitions for POP and IMAP Servers
13-4	Sample dispatcher_mailbox_servers.cnf File on UNIX for PMDF MessageStore Mailbox Servers---Dispatcher Definitions for POP and IMAP Servers
13-5	Sample dispatcher_mailbox_servers.cnf File on NT for MessageStore Mailbox Servers---Dispatcher Definitions for POP and IMAP Servers
14-1	Implicit Default Security Configuration
14-2	Security Configuration Allowing Anonymous IMAP Access to the ftp Account
14-3	Security Configuration with POPPASSD Controls
14-4	Security Configuration Using a Kerberos V4 Shared Library on UNIX
14-5	Security Configuration for LDAP Authentication
14-6	Security Configuration for LDAP Authentication without CRAM-MD5
14-7	Security Configuration when Migrating POP Users to the PMDF popstore
14-8	Security Configuration Disallowing plaintext Passwords, except for Transitioning to CRAM-MD5
14-9	Security Configuration Disallowing plaintext and APOP
14-10	PORT_ACCESS Mapping for Security Rule Set Based on Server Port Number
14-11	PORT_ACCESS Mapping for Security Rule Set Based on Source IP Address
14-12	PORT_ACCESS Mapping for Distinguishing User Groups
14-13	Sample POPPASSD Service Definition for the Dispatcher on OpenVMS
14-14	Sample POPPASSD Service Definition for the Dispatcher on UNIX
15-1	Excerpt of a Sample dispatcher.cnf File for TLS Ports on OpenVMS
15-2	Excerpt of a Sample dispatcher.cnf File for TLS Ports on UNIX
15-3	Excerpt of a Sample dispatcher.cnf File for TLS Ports on NT
15-4	Sample PORT_ACCESS Mapping Categorizing Incoming Connections
15-5	Sample security.cnf File for Enforcing TLS Use with PLAIN and LOGIN Mechanisms for External Connections
16-1	Restricting Internet Mail Access
16-2	Enforcing Use of Proper Source Addresses
17-1	Sample .forward File for User John.Doe
20-1	Sample SMTP Over DECnet Channel Block
20-2	Rewrite Rules for Example ~20-1 20-3 PhoneNet Over DECnet Channel Configuration for Node ALPHA 20-4 PhoneNet Over DECnet Channel Configuration for Node BETA 22-1 Sample CONVERSIONS Mapping 22-2 Sample Conversion Rule 22-3 Sample Conversion Command Procedure 24-1 OpenVMS Sample PhoneNet phone_list.dat file 24-2 UNIX Sample PhoneNet phone_list.dat file 24-3 A Sample PhoneNet all_master.com file 24-4 Sample PhoneNet Script 26-1 Example Addressing Channel Option File 26-2 Sample PAGER Mapping Table 26-3 Example OpenVMS phone_list.dat File for Two Pager Channels 26-4 Example UNIX phone_list.dat File for Two Pager Channels 26-5 Example Hayes-compatible Modem Script 26-6 Example Racal-Vadic 212a Modem Script 26-7 Sample pager$example$com.txt File 28-1 A Sample tcp_local_option File Disabling SMTP Probes 28-2 A Sample tcp_local_headers.opt File for Stripping Received: Headers 31-1 Sample Circuit Check Configuration File 31-2 Sample of PMDF CIRCUIT_CHECK/SHOW Output 31-3 Sample of Counters Data 31-4 show_channels example: channels.txt formatting file 31-5 show_channels example: success.txt formatting file 31-6 show_channels example: error.txt formatting file 31-7 show_channels example: the resulting HTML output 33-1 Tracing TCP/IP Mail Delivery 33-2 pmdf.cnf For milan.example.com 34-1 Tracing TCP/IP Mail Delivery 34-2 pmdf.cnf For milan.example.com Previous Next Contents Index